1. Definitions
In these Terms:
- “We”, “Us”, “Our” refers to Airconco (UK) Ltd.
- “You”, “Your” refers to the person accessing the website and/or purchasing goods.
- “Goods” means the products listed for sale on this website.
- “Consumer” and "private customer" means an individual buying for personal use (not business-related).
- “Business Customer” means a company, partnership, sole trader or organisation purchasing for business purposes.
- “Working Day” means any day other than Saturday, Sunday, or public holidays in England.
- “Contract” means the legally binding agreement between us for the sale and purchase of goods via this website.
2. Scope of Terms
These Terms apply to all orders placed via our website and to the use of our website generally. Where terms differ between consumers and business customers, this is made clear.
3. Prices and Tax
Unless otherwise shown, the price stated for the goods excludes VAT and carriage. These additions are made on the checkout page and are clearly indicated before submitting your order. The shipping/delivery charges are for the United Kingdom mainland only. Export shipping quotes are available upon application. The price you pay will include VAT for all deliveries within the European Union. For deliveries outside the EU, no VAT will be charged; however, import duties may be payable on receipt of the goods. You will be liable for any import duties levied.
4. Ordering and Acceptance
Placing an order via our website constitutes an offer to purchase the goods. A contract will only be formed once we confirm acceptance by dispatching the goods or explicitly confirming acceptance by email. We reserve the right to reject any order prior to dispatch.
5. Payment Terms
Payment is due in full at the point of order unless otherwise agreed in writing. We accept major credit and debit cards. Payment must clear before goods are dispatched. All transactions are subject to validation and authorisation.
6. Retention of Title
Ownership of goods shall not pass to the buyer until full payment has been received, including any applicable delivery charges and VAT. Until such time, you shall store the goods separately and clearly marked as our property, and grant us access to recover them in the event of non-payment.
7. Credit Card Security
We know of no documented cases of credit card fraud using our online shopping system. The software encrypts all credit card numbers when the order is placed through our secure servers. They are only decrypted after they reach our computer.
8. Despatch Policy
We make every effort to ensure that all the items on our website (except some special and military units) are available from stock. We offer no absolute guarantee of availability, and this electronic publication does not constitute an offer for sale. Upon receipt of your order, we will contact you by telephone within a short time to advise you of the availability of the item you have ordered and to let you know of any suitable alternative should your product not be immediately available. Goods are typically dispatched within one working day (or same day if express delivery is ordered). The Air Conditioning Company will not be liable for losses/damages/consequential loss due to late delivery of goods or services.
9. Delivery and Risk
All delivery times are estimates only. Risk in the goods passes to you upon delivery. Ownership of the goods shall pass only once full payment has been received. For UK mainland orders, we use trusted couriers and will provide tracking where possible.
Time Not of the Essence: Any delivery or performance times stated are estimates only and time shall not be of the essence unless expressly agreed in writing.
10. Warranty Policy (Applicable to the UK Mainland Only)
All goods are sold under our guarantee that they operate to the stated level in accordance with the manufacturer's specifications. If, within the period of twelve months following delivery, the goods are found to be faulty, you may return the goods to our warehouse at your expense on the express condition that it is returned in the original packaging. At our discretion, the goods will be either repaired or exchanged within 28 days and returned to you, again at your expense. We may be contacted by telephone, fax, email or post.
Installation Disclaimer: We accept no liability for damage or reduced performance resulting from improper installation, use contrary to manufacturer instructions, or unauthorised modification.
11. Consumer Rights (Private Customers Only)
Any private consumer may cancel their purchase at any time within 14 calendar days from receipt of the goods, and we will refund the price paid. You must inform us by email or recorded delivery mail that you wish to return the goods. Goods must be unused and returned immediately at your own cost and risk in the same condition and original packaging in which they were received. Any statutory Consumer Rights are unaffected by this agreement.
12. Returns and Refunds (Private Customers Only)
If you cancel your purchase within the 14-day period:
- A full refund of the item and standard delivery cost will be made.
- Refunds are processed within 14 days of receipt of returned goods.
- Goods returned must be in a resellable condition, unused, and with original packaging.
13. Business Customer Terms
Business purchases are not covered by consumer cancellation rights under the Consumer Contracts Regulations. Unless goods are faulty or not as described:
- No refunds or returns are accepted for business purchases.
- All warranties are limited to those explicitly stated (usually 12 months) and exclude wear and tear, misuse, or external damage.
- Business customers must inspect goods upon receipt and notify us of any damage, defects, or shortages within 48 hours. Failure to do so shall constitute acceptance of the goods as delivered.
- We exclude liability for indirect losses, including business interruption or lost profit.
14. Re-Stocking
We will not generally accept goods back unless under Warranty after 14 calendar days (see Consumer Rights above). However, if at our discretion we should agree to accept goods for return after 14 calendar days, a re-stocking charge of 35% of the purchase price will be levied. No charge will be made to private consumers who return goods within 14 calendar days.
15. Colours
Due to the variations of browser software and monitors, the actual colour of goods may vary slightly from that shown on the website.
16. Website Availability
We do not guarantee uninterrupted access to the website. We may suspend, withdraw, or restrict the availability of all or any part of the website at any time for operational, maintenance or business reasons.
17. User Content and Reviews
If you submit content (e.g. product reviews), you confirm that:
- It is lawful and does not infringe third-party rights.
- We may use, publish, edit, or remove your submission at our discretion.
18. Third-Party Links
This website may include links to other websites. We are not responsible for the content or operation of any linked websites. Use of such websites is at your own risk.
19. Changes to Terms
We may update these Terms & Conditions at any time. Updated terms will be posted on this page and take effect immediately upon publication.
20. Website Use and Acceptable Conduct
You agree to use this website only for lawful purposes. You must not misuse the site by introducing malicious code, attempting to gain unauthorised access, or engaging in any conduct that could harm our site or users.
21. Technical Advice
Any verbal or written technical advice provided is offered in good faith but without warranty. It is your responsibility to ensure the goods meet your specific needs.
22. Export Restrictions
You are responsible for ensuring that the goods are not exported or used in violation of applicable UK or international trade sanctions or embargoes.
23. Third-Party Services
We may use subcontractors or third-party providers for delivery or installation. We are not liable for acts or omissions of such parties except where required by law.
24. Intellectual Property
All content on this website, including logos, images, and text, is the intellectual property of Airconco (UK) Ltd or licensed to us. It must not be reproduced without our express permission.
25. Confidentiality
Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.
26. Privacy & Data Protection
We process all customer data in line with the UK GDPR and Data Protection Act 2018. Full details are available in our Privacy Policy.
27. Cookies
Our website uses cookies to enhance functionality and analyse performance. Continued use of the site implies consent to our cookie usage. For more, see our Cookie Policy.
28. Indemnity
You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this website or our services.
29. Force Majeure
We are not liable for failure to perform or delays due to circumstances beyond our reasonable control, including strikes, pandemics, power outages, supplier delays, and extreme weather.
30. Limitation of Liability
Our liability is limited to the price paid for the goods. We do not accept liability for indirect, incidental, or consequential losses. Nothing in these terms limits liability for death or personal injury due to our negligence.
31. Entire Agreement
These Terms & Conditions form the entire agreement between you and us in relation to your purchase. No verbal representation or other terms shall apply unless expressly agreed in writing by a director of the company.
32. Complaints
If you wish to complain about any aspect of our products or services, please write to our Managing Director, Gary Woodward.
Email: info@airconco.com
Post: Airconco (UK) Ltd, Unit 4 Bittacy Business Centre, Bittacy Hill, London NW7 1BA.
We will respond within seven working days. Where we cannot resolve your complaint internally, you may escalate it to Ombudsman Services Ltd via Which? Trusted Traders on 0117 456 6031.
33. Jurisdiction
The contract will be governed by the laws of England and Wales, and the parties to the contract submit to the jurisdiction of the English Courts.
34. Company Information
The Air Conditioning Company is the trading name of:
Airconco (UK) Ltd
Unit 4 Bittacy Business Centre
Bittacy Hill, Mill Hill East
London
NW7 1BA
Tel: 020 8346 6000